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eQUEST software registration code?

Robert Fassbender's picture
Author: Robert Fassbender
Posted on: August 6, 2013

Just installed the full version of eQUEST, a free building simulation program and now it wants a registration code? No, you didn't accidentally download spyware. It's likely that you might not have correct permissions in Windows for the default install. You'll get a prompt that looks something like this:

equest Enter your software registration code

Don't bother entering your software registration code! This is indicative of a larger problem that needs a full solution.

To solve this error (takes 5-10 minutes)

  • Uninstall eQUEST
  • Right click the install for eQUEST and "Run as Administrator"
  • When prompted to see who the install is for, select "Just me"
That should solve the problem.
You might ask, "What was the problem?" Well, basically, the default install for eQUEST installs everything into your "public user" directory. Depending on your permissions (often determined by your IT deparment) you may not be able to install to this directory. Selecting "just me" tells eQUEST to install into your specific user directory, which most people have permissions to read/write to.
Installed an eQUEST update and getting this message? Make sure you are installing the update to the same location as you have eQUEST currently installed
Robert Fassbender's picture

Robert Fassbender

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Bob Fassbender graduated from the University of Wisconsin - Madison with a degree in Chemical-Engineering. Following graduation, he spent 3 years working as a Marketing Engineer for Trane C.D.S. In the C.D.S. group, Bob developed and supported design and analysis software, primarily TRACE 700™. In addition to his development work, Bob also traveled around the country as a TRACE 700™ and System Analyzer™ instructor. Bob is also an experienced user with eQUEST energy modeling software. Today, Bob continues training and energy modeling as a LEED accredited professional (with a focus on LEED EA credit 1).