Payment and refund policies
Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy enfored at the present time. If you have any questions or comments about this policy, please do not hesitate to contact us.
Current Payment Policy
Effective immediately, the following payment policy is established. ALL Energy-models.com CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by Energy-models.com.
Our policy is to collect payment upon purchase of product or agreement of service.
For Paid Subscriptions: credit card information will be gathered and processed upon agreement of charges.
For live Training events (web based or in person), credit card information will be gathered at signup. The credit card will be processed 3-5 weeks before the training event. Once the credit card is processed, a $100 administration fee per person attending will be charged for cancellations. Cancellations within one week of the event will be charged a $200 administration fee per person attending.
Non-Credit Card Transactions:
ALL payments must be received within 30 days from the day you receive an invoice.
Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY at firstname.lastname@example.org
We prefer to work payment issues out in a positive way and we try not to resort to sending payments to collections or small-claims unless we have no recourse.
Current Refund / Replacement Policy
Live Training Events:
No refunds for training events attended. Cancellations made 1-3 weeks before the event shall be given a full refund minus a $100 or 10% administration fee (whichever is less). Cancellations made less than 1 week before the event, shall be given a refund minus a 15% or $200 administration fee that results from expenses incurred for booking. For privately held on-site events, the administration fee shall be no less than $500 to the sponsoring organization.
Online Training courses offer free previews of all videos.. Therefore, there are no refunds for online training purchases unless otherwise specified.
The 7 day guarantee is voided if more than if 50% of the training pages are viewed. All refunds are subject to the discretion of Energy-models.com. Refunds will not be given when products are used repeatedly with the intent of getting free use of products during the 7 day period. This exception exists for those few people who try to abuse our refund policy.
7 day guarantee is not applicable for bundle or all access products and refunds shall be at the discretion of Energy-models.com.
Anyone using a coupon code by fraudulent means will have their access terminated without refund.
All guarantees are voided in the event of a breach of our Terms and conditions.
Energy-Models.com is a site for energy modelers, building simulators, architects, and engineers who want learn the basics, to advanced concepts of energy modeling. We've got online training courses and tutorials for eQUEST, Trane TRACE 700, OpenStudio, and LEED for energy modeling. All our energy modeling courses are video based. What better way to learn energy modeling software than screen-casts of exactly how things are done?
Copyright © 2010-2013 CosmoLogic LLC. TRACE 700 and eQUEST are ™ of Trane Inc. and James J. Hirsch respectively. Energy-Models.com is built in San Francisco, CA and Slinger, WI USA.