Problem of zero heat load of the zone

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Hello All...
I am working on the Live project of the Institute building as my thesis
work using Energy Plus Software. I am facing the problem which shows the
warning -
Zone-GourndFloor: Staff(It is the Zone Name) heating load calculated as
zero.
I have tried to solve this problem by several ways but unable to do
so,Please help me to solve this problem.
Your suggestions are very much valuable for me.
Thanks with Regards..
Sheelam Khare..

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