Explanation of Roof and commaon wall

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Dear all
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When I add new shell?just above the lower one, every time eQuest ask for roof U value. I think roof is only that is top of building. What is difference between roof, ceiling and floor in eQuest.
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Second problem is that when we insert two block adjacent to each other than comman wall between two block should be treat as internal wall, but it show external.
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Thanks
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Aviruch Bhatia

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