Heat Pump Heating Undersized

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I'm having trouble with the heating in my heat pump. I modeled a Packaged VAV (PVAVS) with HEAT-SOURCE= Heat Pump and ZONE-HEAT-SOURCE= Not Installed. Set HEAT-SET-T to 120F, DESIGN-HEAT-T to 70F, and did not specify auxiliary heat. I get the message that my zone has insufficient heating capability. Looking at SS-A, is says the maximum heating load is only -10.1 KBTU/HR. Looking at SS-P, the report says my heating capacity is -47.8 KBTU/HR. So why do I have 563 underheated hours? Does it have something to do with the system type? I tried ZONE-HEAT-SOURCE= Heat pump and tried HEAT-SIZING-RATIO= 5, just to see if either one would do anything, although I didn't really expect them to. Also tried electric supplemental heat, which comes out to -31.715 KBTU/HR. My design supply flow is 1913 CFM, and the outside air flow is 252 CFM. The design supply flow is the same for both the heating and cooling performance summaries. Should this be the case? Thanks for any help.

Brian Goldsmith, LEED(r) AP

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