The Company
Integrated Environmental Solutions Ltd. develops the Virtual Environment, building simulation software, which enables practitioners from the AEC Industry to design high quality and innovative buildings, while minimizing the impact on the environment.
Location
Atlanta, GA (office-based) or other North America locations will be considered (home-working)
Job Description
This role will involve providing technical expertise for VE users, supporting the North American team. Provide face-to-face and web training to software users, assist in answering technical support queries. Responsible for creating user guides and material to enhance user understanding. Duties include:
* Providing support via telephone and email directly to customers.
* Assisting users with troubleshooting and diagnosis of model issues.
* Advising customers on modelling questions, related to software usage and application of industry knowledge.
* Contributing to quality of assistance provided by the company in the form of Knowledge Base Content, User Guides and other proactive guidance.
* Formal training on new software features, products and company services will be provided on an on-going basis.
* Assisting with QA processes including testing of new software products prior to release to market.
Skills & Qualifications
* Skills and experience include the following:
* Clear and confident communications skills.
* Educated to degree level in a relevant Architecture or Engineering discipline, such as Mechanical Engineering, Architectural Engineering, Building Services Engineering or Building Physics.
* Knowledge of HVAC systems is essential. Knowledge of controls and/or modeling of systems is desirable.
* Experience of using building simulation software or related software tools is desirable (e.g. CAD, energy modeling, loads analysis, daylight modeling, solar modeling, HVAC design tools).
* Experience with the IES Virtual Environment software will be a distinct advantage, but is not essential.
* Experience with LEED and ASHRAE Standard 90.1 modeling is desirable.
* Knowledge of scripting and Python language is desirable.
* Ability and willingness to travel throughout North America (US & Canada) when required.
To Apply
Please send a covering letter and resume to careers at iesve.com
For more information please see our website https://www.iesve.com/careers/current-opportunities/building-performance-engineer-software-support/6348
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Lindsay Cowan
HR Co-ordinator
T +44 141 945 8500
www.iesve.com
Integrated Environmental Solutions Limited. Registered in Scotland No. SC151456 Registered Office - Helix Building, West Of Scotland Science Park, Glasgow G20 0SP
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